Getting Started
Get FAQSure answering your customers’ questions in four steps.
Create Your Account
Sign up at faqsure.com. A 14-day free trial is included — no credit card required.
After registration you will have:
- A workspace (tenant) for your organization
- One admin user account
- A trial token allocation to test with
Upload Your Documents
Upload the documents FAQSure will use to answer questions. Supported formats:
| Format | Notes |
|---|---|
| Most common — policies, manuals, brochures | |
| DOCX | Word documents |
| CSV / Excel | Structured data, product lists, pricing |
| TXT | Plain text, existing FAQs |
FAQSure automatically extracts text, splits it into chunks, and generates vector embeddings. Processing runs in the background — you will see the status update to Ready when complete.
Create a Chatbot Agent
An Agent defines how FAQSure responds — which documents it uses, what language it speaks, and how confident it needs to be before answering.
Go to Settings → Agents → Create Agent and configure:
- Name — e.g. “Customer Support Bot”
- Language — English (
en) or Thai (th) - System Prompt — instructions for the AI’s personality and scope
- Confidence Threshold — how certain FAQSure must be before answering (default: 0.7)
- Documents — all documents or specific ones
If FAQSure’s confidence score falls below the threshold, it sends a polite fallback message instead of guessing. You configure that message per agent.
Connect a Channel
Choose how your customers will reach FAQSure:
| Channel | Best for |
|---|---|
| LINE → | LINE Official Account bot |
| Facebook Messenger → | Facebook Page inbox |
| Chat Widget → | Chat bubble on your website |
| API Keys → | Custom integrations / your own app |
What Happens After Setup
Once a channel is connected and documents are uploaded, FAQSure:
- Answers questions automatically using your documents as the knowledge source
- Tracks unanswered questions — questions it couldn’t answer confidently are saved for you to review
- Suggests new FAQ content — the Auto-FAQ Builder clusters unanswered queries and surfaces them as improvement suggestions
- Logs every conversation — review chat history and confidence scores in the analytics dashboard