Upload Documents

Upload the documents FAQSure will use to answer customer questions. The more complete and accurate your documents, the better FAQSure’s answers will be.

Supported Formats

How to Upload

1. Go to Knowledge Base → Documents
2. Click Upload Document
3. Select your file and click Upload
4. The document status will show Processing while FAQSure indexes it
5. Once it shows Ready, the document is available for answering questions

What Happens During Processing

FAQSure performs these steps automatically:

1. Text extraction — reads the file content
2. Chunking — splits the text into overlapping segments (default: 500 tokens with 100-token overlap)
3. Embedding — converts each chunk into a vector embedding using AI
4. Indexing — stores embeddings in the vector database for fast retrieval

Processing runs in the background via workers — large documents may take a minute or two.

Tips for Better Answers

• Use clear, direct language — avoid ambiguous headings or pronouns without context
• One topic per document — easier for FAQSure to retrieve the right content
• Include explicit Q&A pairs — questions and answers in the same section help FAQSure match queries accurately
• Keep documents up to date — outdated information will produce outdated answers
• Remove irrelevant pages — legal boilerplate, cover pages, or unrelated appendices can reduce answer quality

Managing Documents

From the Knowledge Base → Documents page you can:

Storage Limits

Each subscription plan includes a document storage limit. You can view your current usage under Settings → Subscription.

If you reach your limit, upload will be blocked until you delete older documents or upgrade your plan.